Secured operations
our guarantee.
We aim for a 0 risk in terms of quality, safety and CSR. It goes through a control of our supplier's financial health and solvency, regular audits on product & services, commitment to our CSR and sustainable charter.
Supplier's solvency
We constantly monitor the financial and economical health of our suppliers as well as the respect of the contractual conditions thanks to an array of built in tools. We collect, analyze and control all of their mandatory administrative documents as well as their financial data.
Quality & Safety risk management
After identifying several levels and types of risks the quality and safety procedures of the food suppliers are verified and the suppliers identified at risk are audited on their production site with the support of local audit offices.
Sustainable & CSR sourcing process
Our sustainable sourcing program guarantees that all suppliers respect our ethical, environmental and social requirements. We promote biodiversity protection initiatives especially regarding foods or selection of sustainable materials & products. We engage our clients, our partners and our communities to commit to a brighter future.
By monitoring risks, adapting to new regulations and working constantly to improve our risk management process, we guarantee your compliance, your safety as well as your guests’ satisfaction. This is why we have established a buyer’s to-do list to ensure a responsible procurement process :
- General assessment of category risk level
- Client, environmental, reputation, manufacturing, sourcing etc.
- The CSR & risk criteria are central to each RFP process
- Depending on the category
- Ecovadis process before contracting
- For select categories with a higher risk level on site audits are carried out
- FF&E, OS&E
- Monitoring
- Supplier's action plan follow up